IT has many resources available to assist you.Ìý The IT Help Center offers in-person (Anderson Academic Commons), online, and phone support.Ìý There is a comprehensive support portal located at support.du.edu as well.
IT Help Center Hours of Operation Spring and Summer Quarter 2024
Phone Support | 303-871-4700
Monday – Friday | 8 a.m.Ìý- 5 p.m.Ìý
Saturday | Closed
Sunday | 10 a.m. - 4 p.m.
We will be monitoring our online web tickets on the weekends. If you have a need, please open a ticket with us on our Support Site
Online and In-Person Support |
Monday - Friday |Â 9Â a.m.Ìý- 5 p.m.Ìý
Saturday | Closed
Sunday | 10 a.m. - 4 p.m.
Service Portal - ¿ì»îapp Information Technology
Website:
Helpful articles, how-to instructions and online support resources can also be found on the IT Support and Services website tabs or by visiting our .Ìý
The IT Help Center provides laptop support for the following:
- On-campus wired and wireless networks
- Public printers
- Password resets
- Anti-virus softwareÌý(°ä°ù´Ç·É»å²õ³Ù°ù¾±°ì±ð)
- External VPN clientÌý(Off-Campus Network Access)
- Windows 8.1, 10
Windows XP, Windows Vista, and Windows 8 support has been discontinued. For assistance in upgrading, please contact the IT Help Center. - For assistance in upgrading, please contact the IT Help Center.
- Microsoft Office 2010, 2013, 2016, 2019 (Word, Excel, PowerPoint, Outlook).Ìý Microsoft Office for Windows and Mac can be downloaded for FREE. Please visit  for further information.
- VMWare (Horizon) View Client
- ¿ì»îapp system support (Email, passwords)
- Basic software and hardware troubleshooting
The IT Help Center DOES NOT provide support for:
- International (non-English) versions of Windows Operating Systems
- Corporate laptops
- Installation of Operating Systems on Personally Owned Computers
- Hardware repair for Personally Owned Computers