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Windows 10

If your device is having problems connecting to the eduroam network you will need to forget the previous wireless connection and re-connect.

Steps for Windows 10

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1. Click the wireless icon in the system tray.
2. Click "Network & Internet Settings".
   
   
   
   
3. In the "Settings" window, click "Wi-Fi" in the left sidebar.
   
   
   
   
4. Click "Manage known networks".
   
   
   
   
5. Click eduroam in the list of networks
6. Click "Forget".
   
   
   
   
7. You may now re-connect as if you were connecting from scratch.
8. If you are still having issues, navigate to the system tray and select “Open Network & Internet settings” Find the “Network Troubleshooter” section and select “Network Reset” and confirm all the prompts on the screen.��

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• Click the Start button, then click Control Panel and click Manage wireless networks.
• Your saved wireless networks are displayed, drag a network up or down in the list to change the order.
• For more information,��.��

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MAC OS:

Steps for MAC

1. Go to System Preferences then select Network Preferences.
   
   
2. Select the Wi-Fi tab in the far left window
   
   
3. Select the Turn Wi-Fi Off button.
   
   
4. In the Network window select the Advanced... button.
   
   
   
   
5. In the Preferred Networks window delete eduroam.
   
   
   
   
6. You may now re-connect as if you were connecting from scratch
7. If you are still having issues, attempt the following :
   
   1. On your Mac, choose Apple menu ��> System Settings, then click Network ��in the sidebar. (You may need to scroll down.)
   2. Click the Action pop-up menu ��on the right, then choose Set Service Order.
   3. Be sure WiFi is the first item in the service order list

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If the issues with eduroam on macOS persist. Attempt the following:��

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1. Open System Preferences > Profiles (alternatively, you can also search for Profiles in System Preferences)��

2. Click on Profiles

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3. Select the Profile named "Portnox Agentp Wi-Fi" then Hit the minus button on the bottom left��

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4. Confirm with"Remove"

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5. You may need to authorize this action with your computer credentials

Once the profile has been removed, please try connecting to eduroam again.��

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Advanced wireless troubleshooting on campus (macOS)

You can set up your computer to join a preferred network when you start up your computer. ��When connecting to Eduroam, it is important to make sure the Eduroam is preferred over ���app WiFi. ��You may switch the order of preferred networks (Eduroam preferred over ���app WiFi), or remove ���app WiFi from your list of preferred networks. ��

For the Mac OS,��by default your wireless connection will attempt to join the most recent wireless network your computer connected to. ��To switch the order, please do the following:

• Choose Apple menu > System Preferences, then click Network. ��Another option is click the wireless icon at the top right, then click Open Network Preferences.
• Choose Wi-Fi in the network connection services list, then click on Advanced.
• Choose Wi-Fi from the interface pop-up menu, your preferred networks will be listed.
• Move the preferred network you need to the top, drag networks in the order you prefer.
• For more information,��.

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Reset the Network for Ventura 13.1

If you have tried all the steps above and have Ventura 13.1, please try the steps below.��

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iOS

If you have forgotten the network on your iOS device but still cannot connect,

Go to General > "VPN & Device management" and delete any and all items in reference to clear-rad.portnox.com

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If issues with eduroam persist on iOS, do the following:��

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings

Be advised these steps will delete all saved network information.

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Android

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Troubleshoot Android��

Tap and press the network name and select "Forget" in the window.��

Connecting to eduroam on Android (newer version)

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