快活app

FAQ | Technology Resources for Teaching and Working Off Campus

Useful Resources

快活app Directory listings are聽available in several places:聽

Accessing Voice Mail From Outside your Office

  1. Call 303-871-5050 (15050 on campus)
  2. Press # to access your mailbox at the voice prompt.
  3. Enter your 5-digit mailbox number and # when prompted for 聽your "ID".
  4. Enter your PIN, followed by #.
  5. Follow the prompts to listen to, delete and save messages.

Checking your Voicemail through the web interface while on the 快活app network

*If you are off-campus, you will have to connect through聽VPN听蹿颈谤蝉迟

  1. Navigate in a browser to:聽
  2. Log in using your [Firstname.Lastname] and 快活app password

You can play your messages by clicking on the play icon next to each message in the list.
You must have a HTML5 enabled browser and聽聽installed for this to work (Firefox recommended).

*If you are off-campus, you will have to connect through聽VPN听蹿颈谤蝉迟

  1. Navigate in a browser to:聽.
  2. Log in using your [Firstname.Lastname] and 快活app password.
  3. On the Phones page (default page upon login), click on Call Forwarding in the left navigation.
  4. Click on the checkbox next to 鈥淔orward all calls to:鈥 and enter the remote phone number in the input box.
    *Forwarding to an聽辞蹿蹿-肠补尘辫耻蝉听number: If you are entering an off-campus phone number, include a 鈥9鈥 in front of the number to designate the forwarded number as an off-campus number.聽
    Ex: 93035556789
    *Forwarding to a聽long distance聽number: If you are entering a long distance number, include 鈥91鈥 in front of the number to designate the forwarded number as an off-campus long distance number.
    Ex: 913125556789
  5. Click Save.

To access iBanner and other 快活app resources from off campus, you must first install and connect to the VPN. For help troubleshooting the VPN, contact the IT Help Center at 303-871-4700.

Once you have connected to the VPN from off campus, you can connect to your zephyr drive and department file shares by .

Yes, you may take your work computer (desktop or laptop) home or other technical equipment if you have your supervisor鈥檚 approval. The following protocols must be followed while using a work computer from home:
  1. Only 快活app employees should use this equipment.
  2. Password protect the computer.
  3. Connect to the University network using VPN before beginning any work.
  4. Antivirus software must be installed. CrowdStrike is available for use on work computers for faculty, staff聽and students.
  5. Use secure practices for storing work files by using Office365 applications (, Teams), your .
  6. Use your official 快活app email account when sending work emails.
  7. Use 快活app鈥檚 secure email feature when sending any emails with confidential information such as student information, employee information, or financial information by simply beginning the Subject Line with the words 快活app Confidential.

A VPN, or Virtual Private Network, is a secure way to to connect to on-campus聽快活app resources from off-campus.聽 It is required to remotely聽access many of the 快活app applications to prevent loss of data.聽聽Download the VPN.
Please be advised that the University鈥檚 VPN is only needed for off-campus access to resources located on campus that have not been made available to the outside world through our firewalls.聽 Network file shares, Remote Desktop (RDP) access to servers and workstations, and Banner are all examples of when the VPN is required.聽 Jabber, OneDrive, Canvas, Kaltura, Microsoft Teams and O365 email are all examples of applications that do not require the VPN.

You can use Teams in your web browser, download the desktop app, or install it on your phone. Be sure to sign in with your 快活app email and password.

  • 聽for your desktop, iOS or Android device
  • Use Teams on the web at聽
Learn more about Microsoft Teams at 快活app

聽 If your only option to complete your work from off campus is to use your personal computer, the following protocols must be followed:
  1. Connect to the University network using VPN before beginning any work.
  2. Antivirus software must be installed.聽 Crowdstrike is available for use on personal computers for faculty, staff, and students.
  3. Storing unencrypted work files on personal computers is prohibited.聽 Use secure practices by storing files on Office365 , .
  4. Use your official 快活app email for all work emails.
  5. Use 快活app鈥檚 secure email feature when sending any emails with confidential information such as student information, employee information, or financial information by simply beginning the Subject Line with the words 快活app Confidential.

Check out these tips on

Yes, you may use public Wi-Fi to access 快活app applications. However, the following protocols must be followed:
  1. Connect to the University network using VPN before beginning any work.
  2. Antivirus software must be installed. CrowdStrike is available for use on work computers for faculty, staff聽and students.

Office 365 (, Teams) provides several ways for you to share files with your coworkers.聽 for file sharing options.

Check out these useful links when hosting聽or attending a Zoom Meeting:

Please visit the Microsoft Teams and Zoom Meetings Comparison page to learn about Zoom and Teams video collaboration tools available to the 快活app community.

You can run Zoom from your PC, Mac, laptop, smart phone or tablet. Start by with your 快活app email and 快活app password.聽 You will be prompted to download the Zoom app that is appropriate for your device.聽 See for setting up Zoom on a mobile device.

Like most public forums, it鈥檚 possible to have a person (who may or may not be invited) disrupt an event that鈥檚 meant to bring people together. Zoom-bombing, the phenomenon of trolls intruding into other people's meetings for the sole purpose of harassing attendees has become more prevalent recently.

Here are some additional third party resources to help protect your Zoom events.

A regular Zoom meeting can be set up and the meeting link can be distributed to the class or meeting. You can schedule a recurring meeting in daily, weekly, and monthly increments.
Read about for more information.

Zoom Virtual Waiting Rooms is one of the best ways to protect your Zoom virtual classroom by giving you control over who can join your class and when. The virtual Waiting Room can be enabled for every class (in your settings) or for individual classes at the scheduling level. Watch this brief video to learn how to enable Waiting Rooms and manage participants.

Yes, all students and employees have Zoom accounts and are able to login using their 快活app credentials (name.name@du.edu).聽Log in to 快活app Zoom at .

Depending on where a Zoom meeting participant is working, the聽Wi-Fi bandwidth may cause issues. Bandwidth is typically determined by the network you are working on and your internet service provider. Wi-Fi is not an issue if on campus.聽Read more about for more information.
*Please be aware that Zoom requires a minimum internet bandwidth of 1.5 Mbps.
Comcast has developed a comprehensive COVID-19 response to keep individuals and families connected to the Internet, including:
  1. : Speeds will increase to 25 Mbps downstream and 3 Mbps upstream for all new and existing customers. New families who connect will receive 60 days of Internet service for free. The Internet Essentials program is normally available to all聽in Comcast鈥檚 service area for $9.95/month.聽聽
  2. :聽Xfinity聽Wi-Fi聽hotspots across the country will be available to anyone who needs them for free 鈥 including non-Xfinity Internet subscribers. For a map of Xfinity聽Wi-Fi聽hotspots, visit聽.聽Once at a hotspot, select the 鈥渪finityWi-Fi鈥 network name in the list of available hotspots and then launch a browser to connect.聽

Yes, webcams聽should work without causing聽performance issues聽if they are on campus.聽 Dependency on a home聽Wi-Fi聽may impact performance.

Copyright 2023. 聽All rights Reserved.